REPLACEMENT POLICY

1. NO REFUNDS OR EXCHANGES

All sales are final. We do not offer refunds or exchanges for any reason, including change of mind or size. Please review your order carefully before placing it.

2. DEFECTIVE ITEM REPLACEMENT

If you receive a damaged or defective item, contact us within 7 days of delivery with clear photographic evidence of the defect. We will dispatch a replacement unit at no additional cost. Requests raised after the 7-day window will not be entertained.

3. WHAT QUALIFIES AS DEFECTIVE

• Printing errors (missing artwork, wrong colours, blurred print)
• Physical damage caused during transit
• Incorrect item sent

Minor colour variations due to monitor calibration differences do not qualify as defects.

4. HOW TO RAISE A REPLACEMENT REQUEST

Email us at support@shinraposters.com within 7 days of delivery. Include your order number and photos clearly showing the defect. We will review and respond within 2 business days.